Ask us anything about fit, flights or returns.
A real person reads every message and answers within one working day. If you're unsure whether it fits your usual seat, tell us the airline and route.
Most questions are already answered here.
If none of these cover it, the form above reaches us directly.
Where is my order?
Every parcel ships tracked. Check the dispatch email for your tracking link — Europe 2–4 days, UK and US 3–6 days, rest of world 5–9 days from dispatch. If the tracking hasn't moved in 72 hours, message us and we'll chase it.
How do I start a return?
Email us with your order number within thirty nights of delivery and we'll send a label. Full refund once it's scanned by the carrier. If it's a fit issue, return shipping is on us.
Can I change my address after ordering?
Yes, if the parcel hasn't been dispatched. We pack within 24 hours on working days, so message us as fast as you can and we'll catch it.
Do you ship to my country?
We ship to 94 countries. If checkout won't accept your address, send us the full address and we'll quote it manually.